i'm angry

We've been having outage issues with our internet for about a week now. Most times it works, occasionally it doesn't connect. When I got home from work yesterday I found that there was no connection and our digital phone was out too. Thank god the cable and DVR still worked, or might have just jumped out the second floor window and hurt myself. Well after being on hold for 20 minutes with a company that rhymes with Lime Warmer Sable, the chickee-poo on the line said that she wasn't sure what was wrong, but it should be fixed in a couple of hours. A couple of hours later (around 10 pm to be exact) still no phone and still no internet. I called again. This time I was only on hold for about 15 minutes (speedy, aren't they.) Well this dude of a customer service agent couldn't find any notes on my account of the specifics of my problem, but did say that someone had scheduled a service call to our house for tomorrow. Well that would have been nice to know... They will stop by sometime between 8 am and 8 pm. Now there's a window (big enough to jump out of). Oh, but they'll call 30 minutes before they arrive. So now I get to be anxious all day at work, waiting for the call, so I can bee-line it out of our congested parking deck, through downtown traffic, and home in under 30 minutes. You'd think that by paying in excess of $100/month you'd get better service. Guess not. We're possibly looking for a change in providers this fall.